Return Policy
Cancellation policy:
Once your order has been submitted we will immediately begin production on your items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
Return Service Procedure:
To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at support@epesee.com. If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
The returned item should be kept in its original condition in which you received them in.
Return address (Please contact customer service for the return address).
Please make sure you provide us the tracking# and receipt after you return.
Epesee reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
For further information, you can contact Our Customer Services on:
Email: support@epesee.com
Business Hour: 9:00 PM to 6:00 AM Sunday to Friday (EST)
Once your order has been submitted we will immediately begin production on your items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
Return Service Procedure:
To request a return, please contact our customer service. One of our reps will follow up with you via email with instructions. If you require assistance, please email us at support@epesee.com. If it is a quality issue, please provide an order# and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days. Any promotional gifts must also be returned with your returned item.
The returned item should be kept in its original condition in which you received them in.
Return address (Please contact customer service for the return address).
Please make sure you provide us the tracking# and receipt after you return.
Epesee reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
For further information, you can contact Our Customer Services on:
Email: support@epesee.com
Business Hour: 9:00 PM to 6:00 AM Sunday to Friday (EST)